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This chapter offers a new sustainability-oriented paradigm for cultural and heritage tourism studies: an integrated approach to heritage tourism and heritage conservation based on resilience. Its extensive literature review examines resilience in a range of disciplinary areas, including heritage conservation and tourism studies. An important aim is to “make visible” often neglected parameters in the interactions among social, cultural, economic, and environmental dimensions of heritage conservation and tourism. Within the broader concept of resilience, “cultural resilience” was identified as a crucial bridge between conservation and tourism. The study argues that resilience in general and its cultural forms in particular offer a potentially valuable framework vital for an integrated approach between the two in the common pursuit to manage change and uncertainty in cultural and heritage destinations. The chapter concludes with directions for further development of sustainability-oriented paradigm studies.

Innovation and creativity in small to medium-sized enterprises (SMEs) in Latin America.

The case is recommended for creativity and innovation subjects, in undergraduate and MBA levels. The case is also suggested for subjects associated with the organizational dynamics on SMEs.

Colchones Eldorado is a Colombian company dedicated to the bedding industry. The company was founded in 1957 by Gumercindo Gómez Caro, a creative man who in 1959 invented a machine to make springs, which allowed the company to grow steadily for several decades. On November 18, 2004, the founder's daughter, Martha Luz Gomez, was appointed as General Manager. On April 2011 it obtained a license from Sealy, the biggest mattress making company in the USA. The license implied a challenge - testing the company's innovative capacities to adapt Sealy mattresses to satisfy consumers in the Colombian market.

Students are shown the characteristics of the creative and innovation process in a Latin American SME, and the innovation challenges which are faced. From the reading and the case discussion, the students should be able to: analyse the manifestations of the creative process in an SME; identify examples of the innovation types of an SME; and discuss the organizational conditions to answer the creativity and innovation challenges in an SME.

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Industrial vending solutions are unique in that they represent a very specific form of vendor-managed inventory (VMI). The purpose of this paper is to investigate performance outcomes associated with industrial vending implementation, a topic that has been largely ignored by the academic community.

A survey instrument was developed from earlier work on VMI success. Structural equation modeling is used to identify relationships between three enablers (information exchange, information quality, and relationship quality), perceived vending system implementation success, and three outcomes (cost benefits, customer service benefits, and inventory benefits).

Statistical outcomes demonstrate support for the benefits arising from successful vending system implementation. This study demonstrates that industrial vending implementation success is strongly tied to the amount and quality of the information shared between the relationship partners.

Successful industrial vending implementation results in improved inventory control, increased levels of customer service, and tighter cost control. This study provides supply chain managers with current findings, which should aid them in evaluating their current and proposed vending solutions.

Although VMI has been studied in the past, little work has been conducted on industrial vending as a specific form of VMI. This is the first study to explore industrial vending from the viewpoint of VMI implementation and performance. Empirically tested study results that are grounded in transaction cost theory confirm a series of performance outcomes of industrial vending from a buyer’s perspective as well as a number of enablers for successful industrial vending implementation.

This study aims to describe and analyze the differences in the linguistic styles of honest and dishonest stories.

This paper uses a descriptive study with a multivariate analysis of linguistic categories according to the story. The research analyzed 37 honest stories and 15 dishonest stories produced during actual legal proceedings through software Linguistic Inquiry and Word Count (LIWC).

The authors find that individuals who engage in deception use a different number of words when they narrate facts. The results suggest a need for additional investigation of the linguistic style approach because of its high applicability and detection accuracy. This approach should be complemented by other types of verbal, nonverbal and psychophysiological deception detection techniques.

Among the limitations, the authors consider length of the stories should be considered and scarce scientific literature in Spanish to compare with outcomes in English.

This research highlights the relevance to include linguistic style in real contexts to differentiate honest and dishonest stories due to objectivity and agility to implement.

Understanding deception as a social behaviour and its psychological processes associated are elements that contribute to people and justice to comprehend it.

Analyzing real statements and discriminate differences in linguistic style, contribute to understand deeply this important behaviour to propose new methodologies and theories to explain it.

The purpose of this paper is to separate households into several types based on their features, and then to further investigate determinants of household fish consumption in China by figuring out consumption preference divergences between types of households under the effects of economic and socio-demographics factors.

This paper first applies Multiple Correspondence Analysis to separate the modalities of variables and households according to their features, with health knowledge and time constraint of a spouse highlighted. Then, the transcribed principal information of both variables and households has been added into Marshallian demand function with fish price, income, child effect, and health status for identification of factors on household fish demand. The robust fixed effect and robust random effect GLS regression has been conducted.

The paper provides empirical insights about what and how factors affect household fish consumption. It suggests that, for all households, pork is still a main substitution of fish, fish consumption regarding to each household should be constant, and fish consumption differs a lot between provinces. For households with higher dietary knowledge, the authors found that increase of income, the existence of adolescent would cause an increase in fish consumption, while illness of household member makes a decrease in fish consumption. For households with working women who have higher opportunity cost of time pursue much more convenience, then consume less fish at home than their counterparts.

The increasing variety in consumer’s dietary need makes the understanding of which becoming much more difficult than before. This paper uses three-wave panel data with households spread over nine provinces in China, but the results still has its limitation since china is the one with vast in territory and residents. In the future, the difference between urban and rural area in fish consumption need further research.

The paper reveals the common determinants of fish consumption in China, and makes a further clear answer by a further discussion on different household types. The results have rather high implications for making targeted policy or precisely forecasting a future fish demand in China, which will rather be helpful for fishery industry development in China.

This paper fulfills an identified need to study the divergence of determinants or the impact degree of different factors on fish consumption in China by household types. An increasing trend of food away from home has significant effect on how to count household size in food consumption studies, and the identification of persday in this study shows its advantages in dealing with this issue, which makes a contribution on resolve the overestimation of household size issue.

This paper analyzes how quality management in Ecuador’s national parks is explained through the quality practices contained in Deming’s quality principles from the point of view of employees.

Quantitative research was conducted with the participation of 254 employees from all national parks in Ecuador who rated the quality management practices (leadership, talent management, work climate and training) in their respective parks.

The results show that leadership, talent management, work climate and training significantly explain the service quality in the national parks. This study contributes to the adaptation of Deming’s quality principles to national parks via individual and joint analysis of the relationship between leadership, talent management, work climate and training with service quality in order to highlight which practices are the most important to service quality.

The paper provides a comprehensive overview of the key factors that influence service quality in the National Parks of Ecuador. Its multidisciplinary approach and exhaustive research make this work an invaluable tool for understanding and improving the preservation of natural resources and the tourism experience in these protected areas.

Este trabajo analiza cómo la gestión de la calidad en los parques nacionales del Ecuador se explica a través de las prácticas de calidad recogidas en los principios de la calidad de Deming desde el punto de vista de los empleados.

Se realizó una investigación cuantitativa en la que participaron 254 empleados de todos los parques nacionales del Ecuador quienes valoraron las prácticas de gestión de la calidad (liderazgo, gestión de talento, clima laboral y formación) en sus respectivos parques.

Los resultados muestran que el liderazgo, la gestión del talento, el clima laboral y la formación explican significativamente la calidad de servicio en los parques nacionales. Este estudio contribuye en la adaptación de los principios de calidad de Deming a parques nacionales a través del análisis individual y conjunto de la relación entre liderazgo, gestión de talento, clima laboral y formación con la calidad del servicio para destacar qué prácticas son las más importantes para la calidad del servicio ofrecido.